Thank you for your interest in this Privacy Policy and welcome to Pansgear and our website and shop located at pansgear.com (our “website”). At Pansgear, we are committed to protecting and respecting your privacy. This privacy policy sets out the basis on which we will process any Personal Data that we may collect about you as a visitor to our website. This policy further sets out how we protect your privacy and your rights in respect of our use of your Personal Data.
WHAT IS PERSONAL DATA?
Personal Data is information that makes it possible to identify a natural person. This includes, in particular, your name, date of birth, address, telephone number, e-mail address, but also your IP address. Anonymous data exists if no personal reference to the user can be made.
WHAT IS PROCESSING?
“Processing” means and covers virtually any handling of data.
WHAT LAW APPLIES?
We will only use your Personal Data in accordance with applicable US federal and state privacy and consumer data protection laws, and of course only as described in this Privacy Policy.
WHO IS RESPONSIBLE FOR DATA PROCESSING?
The responsible party within the meaning of the above is Pansgear, 30 N Gould St Ste 20596, Sheridan, WY 82801, United States (“Pansgear”, “we”, “us”, “our”). If you want to contact us or if you have any questions, you can reach us by email using contact@pansgear.com.
WHAT ARE THE LEGAL BASES FOR PROCESSING PERSONAL DATA
We have to have at least one of the following legal bases to process your Personal Data: a) you have given your consent; b) the data is necessary for the fulfillment of a contract/pre-contractual measures; c) the data is necessary for the fulfillment of a legal obligation; or d) the data is necessary to protect our legitimate interests, provided that your interests are not overridden.
WHAT PERSONAL DATA DO WE COLLECT FROM YOU?
We may collect and process the following Personal Data about you:
a) Personal Data that you give us: This is information about you that you give to us by filling in forms on our website or correspond with us by telephone, post, email, or otherwise. It may include, for example, your name, address, email address, and telephone number; information about your business relationship with us; and information about your requirements and interests.
We process your first name, last name, e-mail address, billing and shipping address for the delivery of your order and the data related to your contract with us to handle the contractual relationship. The legal basis for processing is the provision of a contractual service. When you place an order and you give us Personal Data of a third party, you represent and warrant that the Personal Data is up-to-date, complete, and accurate.
It is also possible for you to register for an account. For this purpose, you can choose a password together with your email address, both of which will enable you to log in more easily without having to enter your data again when you make a future purchase or to access your order history. We will hold your data for further orders as long as you have your account with us.
If you make a purchase your payment data will be processed via our payment service providers. Payment data will solely be processed through your selected payment service provider and we have no access to any Payment Data you may submit. The legal basis for the provision of a payment system is the establishment and implementation of the contract.
We may use rating functions to constantly improve our products and offer our customers the opportunity to rate us via an independent portal, without us being able to influence this in any way. For this purpose, some data may be transmitted to the rating service provider. The integration is based on our legitimate interest, and we have no influence or control over the data collected and processed by such providers.
We also use the services of third-party providers to analyze user behavior for our own advertising and market research purposes (C.F. Marketing, Advertising and SMS Marketing below). These providers may also use cookies and can link your behavior on our website with your data if you have registered for our newsletter or SMS marketing, created a customer account or gone through an order process on our website. The legal bases are to provide you with our services and your consent.
b) Personal Data that our website and other systems collect about you: If you visit our website, it will automatically collect some information about you and your visit, including the Internet protocol (IP) address used to connect your device to the Internet and some other information, such as the pages on our site that you visit. This is used to monitor the performance of the website and improve the experience of visitors to the website.
We use so-called cookies on our website. Cookies are pieces of information that are transmitted from our web server or third-party web servers to your web browser and stored there for later retrieval. Cookies may be small files or other types of information storage. As set out in applicable US state and federal laws, we may need to obtain consent for the use of non-essential cookies. For further information on the cookies we use, please refer to our Cookie Policy.
c) Other information: For business reasons, we analyze the data we have on web and server traffic patterns, website interactions, browsing behavior etc. The analyses serve us alone and are not disclosed externally and processed using anonymous analyses with summarized and or anonymised values (“Aggregated Data”). Aggregated Data could be derived from your Personal Data but is not considered Personal Data in law as this data will not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your Personal Data so that it can directly or indirectly identify you, we treat the combined data as Personal Data which will be used in accordance with this Privacy Policy. For this purpose we may use analytics services such as Google Analytics. The legal basis is our legitimate interest and your consent. For further information on our use of Google Analytics, please refer to our Cookie Policy.
CHANGE OF PURPOSE
We will only use your Personal Data for the purposes for which we collected it as detailed above, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your Personal Data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
DATA PROCESSING THROUGH THIRD-PARTY SERVICES
We use the content or service offers of third-party providers on the basis of our legitimate interests in order to integrate their content and services (“Content”) on our website. This always requires that the third-party providers of this Content are aware of the IP address of the user, as without the IP address they would not be able to send the content to their browser. The IP address is therefore necessary for the display of this content.
The following provides an overview of third-party providers and their content, together with links to their privacy policies, which contain further information on the processing of data and so-called opt-out measures, if any: a) Hosting: WordPress; b) Fonts: Google Font API; and c) Analytics: Google Analytics from Google.
HOW WILL WE USE YOUR PERSONAL DATA?
We may collect, store, and use your Personal Data for the following purposes:
- to operate, manage, develop, and promote our business and, in particular, our relationship with you and related transactions, including, for example:
- marketing purposes (when we have either gathered prior opt-in consent and/or have a legitimate interest to send you communications which we believe to be relevant and of use to you);
- accounting and billing/payment purposes;
- to operate, administer, and improve our website and other aspects of the way in which we conduct our operations;
- to offer you our products and website;
- to provide you with services or information that you may have requested; and
- to keep you informed and updated on relevant topics or services you may be interested in.
- to protect our business from fraud, money laundering, breach of confidence, theft of proprietary materials, and other financial or business crimes;
- to comply with our legal and regulatory obligations, bring and defend legal claims and assert legal rights; and
- if the purpose is directly connected with an assigned purpose previously made known to you.
We will only process your Personal Data as necessary so that we can pursue the purposes described above and where we have a legal basis for such processing. Where our lawful basis for processing is that such processing is necessary to pursue our legitimate interests, we will only process your Personal Data where we have concluded that our processing does not prejudice you or your privacy in a way that would override our legitimate interest. In exceptional circumstances, we may also be required by law to disclose or otherwise process your Personal Data.
DATA SHARING
In certain cases, it is necessary to transmit the processed Personal Data in the course of data processing. In this respect, there are different recipient bodies and categories of recipients.
Internal If necessary, we transfer your Personal Data within Pansgear. Access to your Personal Data is only granted to authorized employees who need access to the data due to their job, e.g., to provide our products or services or to contact you in case of queries.
External bodies Personal Data is transferred to our service providers in the following instances:
- in the context of fulfilling our contract with you (including our forwarded, fulfillment agents and couriers),
- to use marketing services and to advertise our products and services online,
- to communicate with you,
- to provide our website, and
- to state authorities and institutions as far as this is required or necessary.
International transfers We may transfer your Personal Data to other companies as necessary for the purposes described in this Privacy Policy. In order to provide adequate protection for your Personal Data when it is transferred, we have contractual arrangements regarding such transfers. We take all reasonable technical and organizational measures to protect the Personal Data we transfer.
HOW LONG DO WE KEEP YOUR PERSONAL DATA?
We will delete your Personal Data when we no longer need such Personal Data, for instance where:
- it is no longer necessary for us to retain your Personal Data to fulfill the purposes for which we had collected it;
- we believe that your Personal Data that we hold is inaccurate; or
- in certain cases where you have informed us that you no longer consent to our processing of your Personal Data.
Sometimes, however, there are legal or regulatory requirements which may require us to retain your Personal Data for a specified period, and in such cases we will retain your Personal Data for such specified period; and we may need to retain your Personal Data for certain longer periods in relation to legal disputes, and in such cases we will retain it for such longer periods to the extent required.
DATA SECURITY
Our website uses SSL or TLS encryption to ensure the security of data processing and to protect the transmission of confidential content, such as orders, login data or contact requests that you send to us. We have also implemented numerous security measures (“technical and organizational measures”) for example encryption or need to know access, to ensure the most complete protection of Personal Data processed through our website.
MARKETING
Insofar as you have given us your consent to process your Personal Data for marketing and advertising purposes, we are entitled to contact you for these purposes via the communication channels you have given your consent to.
You may give us your consent in a number of ways including by selecting a box on a form where we seek your permission, or sometimes your consent is implied from your interactions or contractual relationship. Where your consent is implied, it is on the basis that you would have a reasonable expectation of receiving marketing communication based on your interactions or contractual relationship with us.
Our Marketing generally takes the form of email but may also include other less traditional or emerging channels. These forms of contact will be managed by us, or by our contracted service providers. Every directly addressed marketing sent by us or on our behalf will include a means by which you may unsubscribe or opt out.
ADVERTISING
We would like to show you interesting advertising outside of our website and use various third-party tools and cookies for this purpose. These collect and process information about your activities on our website – for example, which products you are interested in or which pages you visit. By knowing what you are looking for and how you use our website, we can adapt our advertising to your needs. And thus increase the likelihood that you will also be shown suitable and interesting advertising outside our website.
We also analyze this data to evaluate the relevance of the advertisements and to optimize the advertisements for you. Through the tools, your browser regularly establishes a connection to the server of the tool provider when you visit our website. For some tools, we have no direct influence on what data is processed by the providers. The following personal data may be processed by third-party providers i) HTTP header information (e.g., IP address, web browser, website URL, date and time); ii) measuring pixel-specific data (e.g., pixel ID and cookie ID); and iii) additional information about visits to our website (e.g., orders placed, products clicked on). The legal bases for processing are our legitimate interest and your consent in case of cookies. For further information, please refer to our Cookie Policy.
SMS MARKETING
General and Opt-In Insofar as you have given us your separate consent and your mobile number to process your data for marketing and advertising per SMS, we are entitled to send you marketing, promotional or informational messages.
A mobile user might opt-in by: i) Entering a phone number online, ii) Sending an Mobile Originating (MO) message containing an advertising keyword, iii) Filling out a paper form that includes their phone number, or iv) Signing up at a point-of-sale location.
All marketing and advertising per SMS will be managed by us, or by our contracted service providers. Every directly addressed marketing and advertising per SMS sent or made by us or on our behalf will include a means by which you may unsubscribe or opt out.
You agree that any mobile phone number you provide to us is a valid mobile phone number of which you are the owner or authorized user. If you change your mobile phone number or are no longer the owner or authorized user of the mobile phone number, you agree to promptly notify us.
Opt-Out and Support You may opt-out at any time. If you wish to opt- out and stop receiving calls from us please tell us on the phone directly and if you no longer agree to receive mobile messages from us, reply STOP, QUIT, CANCEL, OPT-OUT , and/or UNSUBSCRIBE to any mobile message from us.
You may continue to receive text messages for a short period while we process your request, and you may receive a one-time opt-out confirmation message. You understand and agree that the foregoing is the only reasonable method of opting out.
For support, reply HELP to any mobile message from us. Our mobile messaging platform may not recognize requests that modify the foregoing commands, and you agree that we and our service providers will not be liable for failing to honor requests that do not comply with the requirements in these Terms.
SMS and other Mobile Messages We may send marketing and advertising per SMS in various formats. Promotional messages advertise and promote our products and services and may include promotions, specials and other marketing offers.
Our marketing and advertising per SMS may be sent using an automated technology, including an autodialer, automated system, or automatic telephone dialing system. Our message frequency will vary but will not exceed 7 messages per Week (excluding appointment reminders).
We do not charge for mobile messages sent but you are responsible for any message and data rates imposed by your mobile provider, as standard data and message rates may apply for SMS and MMS alerts.
We will not disclose or otherwise distribute your phone number to third parties unless lawfully required to do so. We will never rent or sell your phone number to any third party, nor will we use your phone number to initiate a call or SMS message to you without your express or implied prior consent. Your wireless carrier and other service providers also collect data about your SMS usage, and their practices are governed by their own privacy policies.
Changes We may also change the telephone number or short code we use and we will notify you of any such change. You acknowledge that any requests sent to a telephone number or short code that has been changed may not be received by us and we will not be responsible for failing to honor a request sent to a telephone number or short code that has been changed.
Telephone Consumer Protection Act (“TCPA”) and CAN-SPAM Act (“CAN SPAM”) compliance To be in accordance with the TCPA and CAN SPAM, we agree to the following: If at any time you would like to unsubscribe from receiving future emails and SMS, you can email or reply to us as described above, and we will promptly remove you from ALL correspondence.
YOUR RIGHTS AND PRIVILEGES
Privacy rights You can exercise the following rights:
- The right to access;
- The right to rectification;
- The right to erasure;
- The right to restrict processing;
- The right to object to processing;
- The right to data portability;
Updating your information and withdrawing your consent If you believe that the information we hold about you is inaccurate or request its rectification, deletion, or object to legitimate interest processing, please do so by contacting us.
Access Request In the event you want to make a Data Subject Access Request, please contact us. We will respond to requests regarding access and correction as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days, we will tell you why and when we will be able to respond to your request. If we are unable to provide you with any Personal Data or to make a correction requested by you, we will tell you why.
What we do not do
- We do not request Personal Data from minors and children; and
- We do not sell your Personal Data.
USA SPECIFIC PROVISIONS
The following applies to users located in the United States. We are committed to following and applying the relevant privacy rules and regulations for your state. As of the day of drafting, several states have enacted privacy and consumer data protection laws, including California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia. Under consideration of the similarities of the above provisions, no conflict should arise pursuing a uniform approach in granting all users in the USA the same rights and privileges as set out above. However, should ambiguity occur the most stringent provision is chosen to ensure the most comprehensive approach when it comes to protecting your Personal Data.
Further, the following also apply
“Shine the Light” “Shine the Light” law (California Civil Code Section 1798.83) requires us to respond to requests from California asking about the business’s practices related to disclosing Personal Data to third parties for the third parties’ direct marketing purposes. You may make a request about our collection and disclosure of your Personal Data using the contact details provided.
COPPA (Children Online Privacy Protection Act) When it comes to the collection of Personal Data from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under the age of 13 years old.
CAN SPAM Act The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. To be in accordance with CAN SPAM, we agree to the following: If at any time you would like to unsubscribe from receiving future emails, you can email us, and we will promptly remove you from ALL correspondence.
Telephone Consumer Protection Act (TCPA) If we process your Personal Data for the purpose of sending you SMS marketing communications, you may manage your receipt of marketing and non-transactional communications from us by replying or texting ‘STOP’ if you receive our SMS communications. In this respect, the data processing is carried out solely on the basis of our consent in personalized direct advertising per SMS.
Controls For Do-Not-Track Features Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (‘DNT’) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, our website does not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this policy.
Right to complain Finally, and in regard to the right to complain to a supervisory authority. You have the right to lodge a complaint about our processing of Personal Data with a supervisory authority responsible for data protection. Users based in the above mentioned States may lodge a complaint with the relevant district attorney or attorney general office. However, we would appreciate the opportunity to address your concerns before you contact any supervisory authority.
HELP AND COMPLAINTS
If you have any questions about this policy or the information we hold about you, please contact us by email using contact@pansgear.com.
CHANGES
The first version of this policy was issued on Saturday, September 13, 2025, and is the current version. Any prior versions are invalid, and if we make changes to this policy, we will revise the effective date